COVID -19 GUIDANCE AND PROTOCOLS FOR PATIENTS
COVID -19 GUIDANCE AND PROTOCOLS
ARRIVING FOR YOUR APPOINTMENT
When you arrive please wait in your car and phone the reception team on 01929 422515 to let them know you have arrived. When your dental team is ready we will call you and you can then proceed to the practice. If you do not travel by car there is an option for you to wait in a designated waiting room or in the garden area. We request that patients attend the practice wearing a mask or face covering.
PLEASE BE PATIENT
Under current guidelines we will need to have more time in between appointments. This is to ensure our strict cross infection protocols are in place and avoid any contact between patients whilst social distancing is in place.
GEL YOUR HANDS
Before entering the practice you will have you temperature taken and recorded. You will be asked to gel your hands. Please avoid touching anything if possible such as door handles etc. You will be asked to complete a medical declaration form, our reception team will do this with you so you do not have to touch any pens etc. You may then be asked to make prior payment for your treatment. This is so we can ensure you can leave the practice swiftly and not have contact with any other patient.
ONE ADULT ATTENDANCE
Where possible adults must attend the practice on their own. Children must be accompanied by 1 other adult only.
LEAVE ACCESSORY ITEMS IN CAR
Please leave all items such as phone, handbags, shopping etc in your car where possible.
We encourage you not to use the facilities at Regency. Please ensure you have cleaned your teeth before arriving at the practice as the bathroom will not be available for this. Should you require to use the toilet please inform reception.
We would like to encourage use of card payment as much as possible.
WATCH FOR SYMPTOMS OF COVID-19
IF YOU ARE EXPERIENCING ANY SIGNS OR SYMPTOMS PLEASE RESCHEDULE YOUR APPOINTMENT. (COUGH/SORE THROAT/TIREDNESS /FEVER/LOSS OF TASTE OR SMELL). IF YOU HAVE BEEN IN CONTACT WITH ANYONE SUSPECTED OF HAVING OR BEEN DIAGNOSED WITH COVID – 19 IN THE LAST 14-21 DAYS, OR WORKED OR ATTENDED A CLINIC FACILITY TREATING COVID – 19 PATIENTS IN THE LAST 14-21 DAYS.
WE THANK YOU FOR ALL YOUR HELP AND UNDERSTANDING AT THIS DIFFICULT TIME AND CHALLENGING TIME. YOUR HEALTH, SAFETY AND WELFARE IS OF PARAMOUNT IMPORTANCE TO US AT REGENCY DENTAL.